What is it about contractors that makes them operate on their own wave length? Here are the things I want from contractors working for me:
1. A decent response time. Don't make me wait ages for a proposal. If I need to wait ages because you are swamped with work, just tell me you are busy. I will either understand and wait longer or I will seek someone else out. Avoiding any forms of communication with me just pisses me off.
2. An accurate number. Give me your best quote the first time. When I tell you that you lost the job to a competing contractor because your number was too high, it's too late for you to massage your quote to my liking. It just makes me think that you'll cheat me out of something or cut corners on the job to make your profit margin. You aren't getting the job. Be honest and up front in your original proposal.
4. Show up when you say you will, on time, every time. If you tell me you will be at my house between 7 and 7:30, do not show up at 7:40. Leave your house/shop early if you have to, but get to my house on time. I have a job, my husband has a job, and we are putting our lives on hold for you. Show us some consideration and respect. We are paying you after all.
5. Be prepared. Walk through the job after you quote it, and close to your start date. Figure out where your damn equipment will go. Do not call me on the morning that you start and tell me that your truck will not fit near my house and cause a panicked scramble to rearrange things. If you had walked through the job a few days ago, we could have calmly arranged things to suit your needs.
In short, if you are a contractor, treat people the way you would expect to be treated. Do not be an asshole.