It's posts like this that make me love Dooce. Read this post. Read others. I think I have to get her books now.
For the record, almost the exact same thing happened to a coworker when he bought a brand new Maytag front loader several years ago. Except Twitter wasn't around, he doesn't blog, and he didn't get his machine fixed, even after several visits--it got "clunkered." He got to buy a brand new cheap top loading washing machine, which he claims is the best thing that he ever did.
After my coworker's Maytag nightmare, when it was time for me to get a new washing machine, I went with LG, based only on reports that their customer service is pretty good. I figured that things like washers break, especially the fancy ones, and I want to deal with a company that actually cares when things break. So far (fingers crossed, touching wood, etc.), so good. Love the LG.